Event Postponement & Cancellation Refund Policy

This policy governs ticket refunds for events organized in collaboration with nairobinightlife Technologies.

1. Event Postponement

• All purchased tickets will remain valid for the rescheduled event.
• Refunds may only be requested within 7 working days from the official postponement announcement.
• Refunds are subject to organizer approval and applicable transaction fees.
• Processing time: up to 7 working days.

2. Event Cancellation

• Refunds are processed after consultation with the event organizer.
• Refunds are issued only to the original payment method.
• Requests must be submitted within 7 working days from the cancellation announcement.

3. General Terms

• Force Majeure: nairobinightlife is not liable for uncontrollable cancellations.
• Transaction fees: All refunds are subject to applicable fees.
• Refund timelines: May take up to 30 working days.
• Non-transferability: Refunds apply only to the original payment method.
• Jurisdiction: Governed by the laws of the Republic of Kenya.

4. Communication

We notify buyers via email, SMS and social media. Ensure your contact details are accurate at purchase.